Privacy and Cookie Policy
Privacy Policy – X-Pak Global
Last Updated: December 9, 2024
Introduction
X-Pak Global (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.
Information We Collect
We collect information that you provide directly to us, including:
- Contact information (name, email address, phone number, shipping address)
- Payment information (processed securely through our payment processors)
- Account credentials
- Communication preferences
- Purchase history and product preferences
Cookies and Automatically Collected Information
When you visit our website, we automatically collect certain information through cookies and other tracking technologies. Cookies are small files that our website transfers to your computer’s hard drive through your web browser (if permitted) to help us recognise your computer when you return to our website.
We collect and use the following types of information:
- Browser type and version
- IP address (used to determine visitor locations)
- Device information
- Shopping cart contents
- Browsing behaviour and website interaction
- Previous websites visited
- Page visit patterns and frequency
We use cookies and tracking technologies for:
- Website performance monitoring and improvement
- Providing personalised services and navigation
- Processing items selected for purchase
- Delivering relevant advertising
- Marketing our services (with permission)
- Analysing website usage patterns
Third-party partners may also use cookies on our website for analytics, advertising, and other purposes.
Cookie Choices
You can set your browser to refuse cookies or warn you before accepting them. However, some website features may not function properly if cookies are disabled. The anonymous non-personal information collected through cookies is not considered personal information under the Privacy Act.
How We Use Your Information
We use the collected information for:
- Processing and fulfilling your orders
- Providing customer support
- Sending transactional communications
- Marketing communications (with consent)
- Website optimization and improvement
- Fraud prevention and security
- Legal compliance
Shopping Cart and SMS Communications
Our website uses cookies to track items you put into your shopping cart/quote request, including when you abandon your cart. This information is used to determine when to send cart reminder messages via SMS or email. By providing your contact details, you agree to receive cart reminder messages and other promotional communications.
Marketing Communications
With your consent, we may send you:
- Product updates and new releases
- Special offers and promotions
- Newsletter communications
- Event invitations
You can opt out of marketing communications at any time by:
- Emailing marketing@xpak.com.au
- Sending your removal request to Customer Service, PO Box 1163, Tamworth NSW 2340
- Following the unsubscribe instructions in our communications
- Replying “STOP” to SMS messages
Data Sharing and Third Parties
We may share your information with:
- Service providers who assist in our operations
- Payment processors for transaction processing
- Shipping partners for order fulfillment
- Analytics providers for website optimization
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of sensitive data
- Secure servers and networks
- Regular security assessments
- Access controls and authentication
- Staff training on data protection
Location Services
Our website may collect location data through:
- IP address geolocation
- Browser-based location services (if enabled)
- Mobile device location services (if enabled)
This information is used to:
- Provide relevant shipping options
- Display location-specific content and pricing
- Improve our service offerings in your area
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Withdraw consent for data processing
Updates to This Policy
We may update this Privacy Policy periodically. The latest version will be posted on our website with the effective date.
Contact Us
For privacy-related questions or concerns, contact us at:
- Email: info@xpak.com.au
- Mail: Customer Services, PO Box 1163, Tamworth NSW 2340
- Phone: 1300 551 281
Governing Law
This Privacy Policy is governed by Australian law and operates under the Australian Privacy Principles (APPs).